Danish Customer Support Specialist – Lisbon Growth & Training

Adecco Recursos Humanos; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Meal allowance

Language bonus

Paid training

International environment

Job summary

A Danish-speaking Customer Support Representative is sought for an international BPO project in Lisbon. You will assist customers of well-known brands across phone, email and chat, delivering clear, solution-focused service and maintaining a high standard of customer experience.

Requirements include native or fluent Danish, good English, and strong communication skills. The role offers training, a supportive multicultural team, and growth opportunities in Portugal.

Qualifications

• Native or fluent in Danish or equivalent level.
• Good level of English for internal communication and training.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving attitude.
• Ability to work in a fast-paced, multicultural team environment.

Responsibilities

• Handle customer inquiries via phone, email and chat.
• Provide accurate information regarding online purchases, orders and order tracking.
• Resolve issues and complaints efficiently and professionally.
• Ensure a consistent and positive customer experience.
• Register and update customer information in internal systems.
• Follow defined procedures and contribute to smooth operational performance.
• Meet quality, performance and customer satisfaction targets.

Skills

Danish

English

Communication

Customer focus

Problem solving

Multicultural teamwork

Job description

A Danish-speaking Customer Support Representative is sought for an international BPO project in Lisbon. You will assist customers of well-known brands across phone, email and chat, delivering clear, solution-focused service and maintaining a high standard of customer experience.

Requirements include native or fluent Danish, good English, and strong communication skills. The role offers training, a supportive multicultural team, and growth opportunities in Portugal.