Danish Customer Service Agent - Lisbon

Speakitjobs; Lisboa; Híbrido; EUR 27 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Hybrid work model

Health insurance

Birthday day off

Referral program

14 salaries per year

Development programs

Resumo da oferta

Speakitjobs in Lisbon is looking for a Danish Customer Consultant to support customers via phone, email and chat in a bilingual environment. You will provide product information, resolve requests with empathy, and educate users on self-service tools.

Relocation to Lisbon, Portugal is required. The role offers a hybrid work model, meal allowance, annual bonus, health insurance, 14 salaries per year, and strong development opportunities.

Qualificações

• Native or C1 level of Danish.
• Advanced level of English.
• Excellent verbal and written communication skills.
• PC literacy (MS Office, internet tools).
• Flexibility to work in shifts.
• Strong problem-solving and stress-management skills.
• Previous experience in customer service or online gaming is a plus.

Responsabilidades

• Be available to support customers via phone, email, and chat.
• Provide accurate information about products, services, and promotions.
• Handle customer requests with empathy, patience, and respect.
• Educate customers on how to use online self-service tools.
• Ensure customer satisfaction by delivering first-class service.
• Enter and update customer details accurately in the system.
• Take ownership of issues and suggest improvements to processes.

Conhecimentos

Danish

English

Communication

PC literacy

Shift flexibility

Descrição da oferta de emprego

Are you passionate about gaming and interactive entertainment? Are you a fluent Danish speaker with excellent communication skills?

At Speakit, we are looking for Danish Customer Consultants to join a global leader in sports betting, gaming, and interactive entertainment. Be part of an innovative team that is shaping the future of online gaming while putting people first.

What will you do as a Danish Customer Consultant:

• Be available to support customers via phone, email, and chat
• Provide accurate information about products, services, and promotions
• Handle customer requests with empathy, patience, and respect
• Educate customers on how to use online self-service tools
• Ensure customer satisfaction by delivering first-class service
• Enter and update customer details accurately in the system
• Take ownership of issues and suggest improvements to processes

Requirements

• Native or C1 level of Danish
• Advanced level of English
• Excellent verbal and written communication skills
• PC literacy (MS Office, internet tools)
• Flexibility to work in shifts
• Strong problem-solving and stress-management skills
• Previous experience in customer service or online gaming is a plus

Benefits

What you will get:

• Attractive salary package + meal allowance + annual bonus
• Hybrid work model
• Health insurance and birthday day off
• Referral program & partnerships with external providers
• 14 salaries per year
• Strong focus on personal and professional development (mentorship, e-learnings, training programs)
• Great workplace culture with supportive colleagues

This role requires relocation to Lisbon, Portugal.

Only CVs in English will be reviewed.