Danish Customer Advisor for a Video Game Brand - Lisbon, Portugal

Foundever; Lisboa; Presencial; EUR 10 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private healthcare

Dental insurance (after six months)

Professional training

Employee discounts

Growth opportunities

Wellness program

Resumo da oferta

Foundever is seeking a Danish-speaking Customer Support specialist to join our Lisbon team. You will respond to customer enquiries, build product knowledge, log calls, and manage documentation with accuracy.

The role requires Danish proficiency (C2) and English at an intermediate level (B1). On-site work, relocation support, and training are provided to foster growth within a multinational environment.

Qualificações

• Danish (C2) or native level, English (B1) proficiency.
• Customer service experience preferred.
• Excellent communication and organizational skills.
• Calm and proactive approach to work under pressure.
• Able to adapt to changing procedures and learn quickly.
• Familiarity with Microsoft Office (Word/Excel).
• EU citizenship or valid work permit; be local or willing to relocate to Lisbon.

Responsabilidades

• Respond efficiently to customer enquiries within set timescales.
• Maintain technical knowledge of the client’s products and services.
• Handle correspondence as required and log calls accurately.
• Update administrative forms and documents.
• Escalate complex issues to senior staff or other departments.

Conhecimentos

Danish language

English language

Customer service

Communication skills

Calm demeanor

Self-organization

Proactive mindset

Work under pressure

Adaptability

Ferramentas

Microsoft Office

Word

Excel

Descrição da oferta de emprego

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Danish native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Danish Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Native or Proficient level of Danish (C2)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages ranging from €920.00 to €1,660
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.