Danish Customer Advisor for a Video Game Brand - Lisbon, Portugal

Sitel Corp.; Lisboa; Presencial; EUR 10 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive wages €920–€1,660

Paid professional training

Private healthcare & dental insurance

Growth opportunities

EverBetter wellness program

Job stability

Excellent work culture

Resumo da oferta

Foundever in Lisbon, Portugal, is seeking a Danish Customer Advisor for a leading video game brand. You will join a customer support team in a dynamic, multilingual environment and handle customer inquiries with professionalism.

The role requires native or fluent Danish, and English at B1 level. On-site work in Lisbon is required, with benefits including relocation support and competitive wages. Training and development programs are provided to help you grow.

Qualificações

• Native or Proficient level of Danish (C2)
• Intermediate level of English (B1)
• Knowledge of Microsoft Office Pack (Word, Excel)

Responsabilidades

• Respond efficiently and effectively to all customers' enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Conhecimentos

Danish (C2)

English (B1)

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Danish Customer Advisor for a Video Game Brand - Lisbon, Portugal

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Danish native or fluent with strong communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Danish Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers' enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another departmentor a more senior member of staff

To succeed in the role, you will need to have:

• Native or Proficient level of Danish (C2)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI's
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages ranging from €920.00 to €1,660
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Watch this video to get a sneak peak of the job in action