Danish Customer Service Agent - Lisbon

speakit; Lisboa; Hybrid; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Meal allowance

Annual bonus

Hybrid work model

Health insurance

Birthday day off

Referral program

14 salaries per year

Mentorship & training

Great workplace culture

Job summary

Speakit is hiring Danish Customer Consultants in Lisbon to support a global online gaming and entertainment platform. You will handle calls, emails and chats, provide product information, and guide customers through self-service tools.

The role requires Danish at native/C1 level and strong English, plus excellent communication and problem-solving skills. The position offers a hybrid work model, health insurance, and a 14-salary structure with a focus on training and development.

Qualifications

• Native or C1 level Danish is required.
• Advanced English is required for daily communication.
• Excellent verbal and written communication skills.
• PC literacy with MS Office and internet tools.

Responsibilities

• Assist customers via phone, email, and chat.
• Provide accurate information about products, services, and promotions.
• Handle requests with empathy and respect.
• Educate on self-service tools for customers.
• Ensure satisfaction by delivering first-class service.
• Enter and update customer details in the system.
• Take ownership and suggest process improvements.

Skills

Danish (Native/C1)

English (Advanced)

Communication skills

PC literacy

Shift flexibility

Problem solving

Stress management

Customer service exp.

Tools

MS Office

Internet tools

Job description

Are you passionate about gaming and interactive entertainment? Are you a fluent Danish speaker with excellent communication skills?

At Speakit, we are looking for Danish Customer Consultants to join a global leader in sports betting, gaming, and interactive entertainment. Be part of an innovative team that is shaping the future of online gaming while putting people first.

What will you do as a Danish Customer Consultant:

• Be available to support customers via phone, email, and chat
• Provide accurate information about products, services, and promotions
• Handle customer requests with empathy, patience, and respect
• Educate customers on how to use online self-service tools
• Ensure customer satisfaction by delivering first-class service
• Enter and update customer details accurately in the system
• Take ownership of issues and suggest improvements to processes

• Native or C1 level of Danish
• Advanced level of English
• Excellent verbal and written communication skills
• PC literacy (MS Office, internet tools)
• Flexibility to work in shifts
• Strong problem-solving and stress-management skills
• Previous experience in customer service or online gaming is a plus

What you will get:

• Attractive salary package + meal allowance + annual bonus
• Hybrid work model
• Health insurance and birthday day off
• Referral program & partnerships with external providers
• 14 salaries per year
• Strong focus on personal and professional development (mentorship, e-learnings, training programs)
• Great workplace culture with supportive colleagues

This role requires relocation to Lisbon, Portugal.

Only CVs in English will be reviewed.