German Customer Advisor for a Video Game Brand - Signing bonus

Sitel Corp.; Lisboa; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Signing bonus

Paid training

Private healthcare & dental insurance

Resumo da oferta

Foundever in Lisbon, Portugal seeks a German Customer Advisor for a leading video game brand. You will join a German Customer Support team, assisting customers in German with strong English.

The role requires ready technical product knowledge, precise logging of inquiries, and proactive problem resolution. Relocation is offered along with a signing bonus, paid training, and employee benefits including private healthcare and dental coverage after six months.

Qualificações

• Proficient level of German (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• Calm, cool and level-headed under pressure
• Strong self-organization and initiative

Responsabilidades

• Respond efficiently and effectively to customer inquiries within set timescales
• Develop and maintain technical knowledge of client products and services
• Log all calls and handle correspondence per procedures
• Maintain and update job-related administrative forms
• Recognize when to transfer a query to another department or senior staff

Conhecimentos

German (C1)

English (B1)

Customer service

MS Office

Descrição da oferta de emprego

German Customer Advisor for a Video Game Brand - Signing bonus

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our German Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers' enquiries within given timescales
• Develop and maintain a full technical knowledge of the client's products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another departmentor a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of German (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI's
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

• €1,420 including complements + monthly performance bonus + quarterly bonus + signing bonus
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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