DACH German HR Services Delivery Specialist

WTW; Lisboa; Ibrido; EUR 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Willis Towers Watson is seeking an HR Specialist to deliver consistent, high-quality HR support in a German-speaking, multicultural shared services setting. You will operate autonomously, ensuring adherence to SOPs and regulatory requirements across the DACH region.

The role emphasizes accurate case triage, escalation, and maintaining German language HR content while partnering with Tier 2 teams to ensure exceptional colleague experience.

Competenze

• Bachelor’s or equivalent in HR, business, or related field.
• 1–2 years in customer service or admin role, ideally HR Shared Services.
• Native or near-native German (written and spoken).
• Fluent English (written and spoken).
• Experience with HRIS and case-management tools.

Mansioni

• Provide HR support with accuracy in a DACH region shared services environment.
• Perform case triage and escalate issues as needed.
• Maintain and improve German-language HR knowledge content.
• Collaborate with Tier 2 and regional HR stakeholders.

Conoscenze

German-language excellence

Process discipline

Judgment autonomy

Cultural intelligence

Attention to detail

Resilience

Collaboration

Formazione

Associate’s or Bachelor’s degree in HR or related field

Strumenti

Oracle Cloud

Workday

ServiceNow

Descrizione del lavoro

Willis Towers Watson is seeking an HR Specialist to deliver consistent, high-quality HR support in a German-speaking, multicultural shared services setting. You will operate autonomously, ensuring adherence to SOPs and regulatory requirements across the DACH region.

The role emphasizes accurate case triage, escalation, and maintaining German language HR content while partnering with Tier 2 teams to ensure exceptional colleague experience.