Human Resources Services Delivery Specialist – German Speaker

WTW; Lisboa; Sur place; EUR 19 000 - 28 000; Plein temps

Résumé du poste

Willis Towers Watson is seeking an HR Specialist to deliver consistent, high-quality HR support in a German-speaking, multicultural shared services setting. You will operate autonomously, ensuring adherence to SOPs and regulatory requirements across the DACH region.

The role emphasizes accurate case triage, escalation, and maintaining German language HR content while partnering with Tier 2 teams to ensure exceptional colleague experience.

Qualifications

• Bachelor’s or equivalent in HR, business, or related field.
• 1–2 years in customer service or admin role, ideally HR Shared Services.
• Native or near-native German (written and spoken).
• Fluent English (written and spoken).
• Experience with HRIS and case-management tools.

Responsabilités

• Provide HR support with accuracy in a DACH region shared services environment.
• Perform case triage and escalate issues as needed.
• Maintain and improve German-language HR knowledge content.
• Collaborate with Tier 2 and regional HR stakeholders.

Connaissances

German-language excellence

Process discipline

Judgment autonomy

Cultural intelligence

Attention to detail

Resilience

Collaboration

Formation

Associate’s or Bachelor’s degree in HR or related field

Outils

Oracle Cloud

Workday

ServiceNow

Description du poste

Description

Role Summary

This role delivers consistent, high-quality, and compliant HR support within a German-speaking, multicultural shared‑services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country-specific regulatory requirements.

The position plays a critical role in:

• Delivering a seamless and professional colleague experience across the DACH region
• Ensuring accurate case triage and effective escalation
• Supporting the maintenance and quality of German-language HR knowledge content

Qualifications

Required

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• 1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
• Native or near‑native German (written and spoken) – mandatory.
• Fluent English (written and spoken).
• Experience using HRIS and case‑management tools (e.g., Oracle Cloud, Workday, ServiceNow).
• Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.

Preferred

• Experience working in a multilingual or regional delivery hub.
• Exposure to DACH onboarding processes and employee data management.
• Experience operating in compliance‑driven and highly regulated environments.

Skills & Competencies

• German‑Language Excellence: Clear, precise, and professional communication.
• Process Discipline: Strong adherence to SOPs, controls, and quality standards.
• Judgment & Autonomy: Confident decision‑making within defined Tier 1 scope.
• Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.
• Attention to Detail: High accuracy in documentation and transactions.
• Resilience: Effective performance in a high‑volume, deadline‑driven environment.
• Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.