Czech-Speaking Healthcare Tech Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents is hiring a Czech-speaking Customer Support Specialist in Portugal to assist customers via phone, email and chat. You will answer questions about medical devices and services, troubleshoot connections between insulin pumps and smartphone apps, and guide users through product features.

All interactions are documented in SAP CRM and escalated when needed. The role requires fluent Czech and good English, strong communication, empathy, and a detailed, structured work style.

Qualifications

• Fluent Czech and good English required.
• Excellent communication with empathy.
• Structured, detail‑oriented work style.
• Comfortable using computer systems and learning new software.

Responsibilities

• Assist customers via phone, email and chat.
• Answer questions about medical devices, accessories and services.
• Troubleshoot connections between insulin pumps and smartphone apps.
• Guide customers through product features and usage.
• Document interactions in SAP CRM.
• Escalate complex cases and collaborate with other teams.
• Handle complaints, returns and follow-up communications professionally.

Skills

Fluent Czech

English proficiency

Strong communication

Empathy

Detail oriented

CRM software (SAP CRM)

Tools

SAP CRM

Job description

Cross Border Talents is hiring a Czech-speaking Customer Support Specialist in Portugal to assist customers via phone, email and chat. You will answer questions about medical devices and services, troubleshoot connections between insulin pumps and smartphone apps, and guide users through product features.

All interactions are documented in SAP CRM and escalated when needed. The role requires fluent Czech and good English, strong communication, empathy, and a detailed, structured work style.