Czech Market Operations & Customer Support Expert

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Health insurance from day one

Meal allowance

Holiday and Christmas bonuses

Relocation assistance

Job summary

A leading customer support company in Lisbon is seeking an Operations Customer Expert to provide outstanding service for a global brand in medical devices. The ideal candidate will be fluent in Czech and English, with prior experience in customer support, particularly in a technical or medical setting. This full-time role requires proficiency in handling customer inquiries and a strong problem-solving approach. Opportunities for career development and relocation assistance are provided.

Qualifications

• Previous experience in customer support, preferably in the medical or technical sector.
• Comfortable working with technical products and providing step-by-step guidance.
• Ability to work in a team-oriented, fast-paced environment.

Responsibilities

• Provide customer support via phone, email, and chat for inquiries related to medical devices.
• Assist customers with the setup and use of connected medical devices.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure efficient issue resolution.

Skills

Native-level proficiency in Czech

Fluency in English

Strong communication skills

Problem-solving skills

Ability to empathize with customers

Experience with CRM systems

Tools

SAP

Job description

A leading customer support company in Lisbon is seeking an Operations Customer Expert to provide outstanding service for a global brand in medical devices. The ideal candidate will be fluent in Czech and English, with prior experience in customer support, particularly in a technical or medical setting. This full-time role requires proficiency in handling customer inquiries and a strong problem-solving approach. Opportunities for career development and relocation assistance are provided.