Czech speakers- Customer Support- Lisbon

Rocket Stars; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Rocket Stars in Lisbon is seeking a Czech-speaking Content Moderator to join our on-site team. You will review and moderate content for a global e-commerce platform, delivering accurate decisions with empathy and professionalism.

Requirements include fluent Czech (C1/C2) and strong English, plus excellent communication skills. You will work in a fast-paced environment, supporting marketplace activities and upholding safety and platform integrity.

Qualificações

• Fluent Czech (C1/C2) and good English (B2+)
• Strong content moderation skills and attention to detail
• Excellent verbal and written communication skills
• Good understanding of e-commerce platforms and online marketplaces
• Ability to make fair, objective, and rational decisions
• Strong customer service mindset and empathy
• Ability to work efficiently under pressure, especially during peak campaigns
• Local market awareness and cultural sensitivity

Responsabilidades

• Review and moderate online content to ensure it complies with platform policies and guidelines
• Provide support related to e-commerce content and marketplace activities
• Identify and remove inappropriate or non-compliant content
• Handle large volumes of content while maintaining accuracy and quality standards
• Manage queue volumes effectively during high-demand periods such as promotions
• Make rational and well-judged decisions when reviewing content
• Collaborate with internal teams to maintain platform safety and integrity
• Deliver excellent service with empathy and professionalism when interacting with users

Conhecimentos

Czech language

Content moderation

Communication

Empathy

Attention to detail

English proficiency

Working under pressure

Cultural awareness

Descrição da oferta de emprego

Czech-Speaking Content Moderator / Customer Support (On-site in Lisbon)

We are looking for Czech-speaking professionals to join our team in Lisbon for an on-site role supporting a global e-commerce platform. This position is ideal for candidates with strong moderation and communication skills who can make thoughtful decisions while maintaining high service standards.

Responsibilities

Review and moderate online content to ensure it complies with platform policies and guidelines.

Provide support related to e-commerce content and marketplace activities.

Identify and remove inappropriate or non-compliant content.

Handle large volumes of content while maintaining accuracy and quality standards.

Manage queue volumes effectively during high-demand periods such as promotional seasons.

Make rational and well-judged decisions when reviewing content.

Collaborate with internal teams to maintain platform safety and integrity.

Deliver excellent service with empathy and professionalism when interacting with users.

Requirements

Fluent Czech (C1/C2) and good English level (B2 or higher).

Strong content moderation skills and attention to detail.

Excellent verbal and written communication skills.

Good understanding of e-commerce platforms and online marketplaces.

Ability to make fair, objective, and rational decisions.

Strong customer service mindset and empathy.

Ability to work efficiently under pressure, especially during peak campaign or promotion periods.

Local market awareness and cultural sensitivity.