Customer Support with Spanish in Lisbon

Recruityard; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive monthly salary

Performance-based bonuses

Health insurance

Employee discounts

Meal allowance

Paid training

Career progression opportunities

Job summary

A dynamic customer support company in Lisbon is seeking Spanish-speaking Customer Support Agents to assist high-value clients in the digital advertising space. You will provide support via chat, email, and phone while troubleshooting issues, enhancing advertising performance, and gathering client feedback. The role offers competitive pay, performance bonuses, and full training. Join a multicultural team and build a career in a leading industry.

Qualifications

• Fluency in Spanish (mandatory) and proficient English.
• Strong communication and problem-solving skills.
• Basic technical proficiency and computer skills.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform.
• Resolve technical issues promptly and professionally.

Skills

Fluency in Spanish

Proficient English

Strong communication skills

Problem-solving

Interpersonal skills

Basic technical proficiency

Ability to manage multiple tasks

Customer-oriented mindset

Job description

Overview

We are currently looking for Spanish-speaking Customer Support Agents to join a fast-growing team in Lisbon. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Location & Schedule

Location: Lisbon
Workload: Full-Time
Schedule: Monday to Sunday, 24/7

Main Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile

• Fluency in Spanish (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Full training provided and paid
• Real career progression opportunities in a leading industry

Why Apply?

• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation.

If you’re fluent in Spanish, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

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