Customer Support with Danish in Porto

Recruityard; Porto; Presencial; EUR 16 740 - 22 320; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary

Performance-based bonuses

Health insurance

Meal allowance

Relocation support

Full training provided

Resumo da oferta

A customer service company in Porto is seeking Danish-speaking Customer Support Agents to support high-value clients in digital advertising. The role involves providing assistance via chat, email, and phone while resolving technical issues. Ideal candidates are fluent in Danish, have strong communication skills, and can thrive in a dynamic environment. This full-time position offers competitive salaries, bonuses, and ongoing training opportunities.

Qualificações

• Fluency in Danish and proficient in English.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform.
• Troubleshoot and resolve technical issues.

Conhecimentos

Fluency in Danish

Proficient English

Strong communication skills

Problem-solving skills

Interpersonal skills

Descrição da oferta de emprego

Overview

We are currently looking for Danish-speaking Customer Support Agents to join a fast-growing team in Porto. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Location & Workload

Location: Porto
Workload: Full-Time

Main Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile

• Fluency in Danish (mandatory) and proficient English.
• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Meal allowance
• Relocation support (for candidates moving from within Europe)
• Full training provided and paid
• Real career progression opportunities in a leading industry

Why Apply?

• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation and relocation package.

If you're fluent in Danish, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services