Customer Support Specialist- multilingual

Cross Border Talents; Odivelas; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Weekends off

Onboarding program

Multicultural workplace

Job summary

Cross Border Talents is hiring a Customer Service Specialist to join our Lisbon on-site team. You will be the first point of contact for customers, handling inquiries, and delivering exceptional service in a dynamic, international environment. Required languages include Italian, English, French, or Dutch, with strong English skills.

Working hours are rotational, Monday to Friday, with weekends off. A comprehensive onboarding and training program is provided in a multicultural workplace in one of

Qualifications

• Native or high fluency in Italian with strong English (B2+).
• Native or high fluency in French with strong English (B2+).
• Native or high fluency in Dutch with strong English (B2+).
• Or simply English proficiency suffices.

Responsibilities

• Serve as the primary contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Document and manage customer interactions in the system.
• Collaborate with internal teams to resolve issues and maximize customer satisfaction.

Skills

Italian language

English language

French language

Dutch language

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.