Customer Support Specialist - French & English

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fixed 14-month salary

Shared accommodation for relocation

Weekend off

International training

Resumo da oferta

Cross Border Talents is seeking a French & English Customer Support Specialist to be based on-site in Porto, Portugal. You will deliver exceptional service across digital channels, addressing inquiries and resolving issues while identifying opportunities to offer additional value-added services.

Requirements include fluency in French and English, on-site availability in Porto, and 1+ years in a contact center or customer support role.

Qualificações

• Fluent in French and English.
• On-site in Porto; Mon–Fri 08:00–19:00.
• 1+ years contact center or customer support experience preferred.
• Strong digital literacy, sales orientation, communication and problem-solving skills.

Responsabilidades

• Provide personalized customer service in French and English across multiple channels.
• Assist clients, resolve issues, and handle complaints with conflict-resolution skills.
• Identify customer needs and upsell complementary services.
• Maintain high quality and customer satisfaction standards.

Conhecimentos

French

English

Digital literacy

Sales orientation

Interpersonal communication

Problem-solving

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience provider for a French & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in French and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both French and English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.