Customer Support Specialist – Digital Ads (Lisbon, On-site)

Cross Border Talents

Lisboa

Presencial

EUR 10.000 - 11.000

Jornada completa

Hace 2 días

Sé de los primeros/as/es en solicitar esta vacante

Consigue una respuesta de este reclutador

Tu currículum y tu carta de presentación, adaptados exactamente a lo que buscan contratar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus

Meal allowance

Attendance bonus

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, seeks an English-speaking Customer Support Specialist to assist users in a digital advertising environment. You will provide clear guidance and investigate issues to deliver high-quality service.

Responsibilities include resolving paid campaign questions, supporting social media products, and ensuring a positive customer experience while rotating shifts. Fluency in English is essential for this role.

Formación

Fluent English communication is required.
Experience with paid campaigns is preferred.
Experience in digital marketing is beneficial.
Experience in a contact centre or advertising tech company is a plus.
Familiarity with social media products and digital advertising is helpful.
Flexibility to work rotating shifts.

Responsabilidades

Handle customer enquiries and provide timely, accurate support.
Assist with issues relating to social media products and digital advertising services.
Support customers with paid campaign-related questions.
Investigate reported issues and guide users to solutions.
Follow operational procedures and quality standards.
Work with colleagues to ensure a positive customer experience.