Ads Support Specialist - English-Speaking Ops (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to help English-speaking users resolve advertising-related problems and confidently navigate our platform. You will assist with ad accounts, payments, and access issues, troubleshoot campaign creation, publication, and delivery, and explain policies and platform guidelines while helping users understand available tools and features.

This is an office-based, full-time role in Lisbon, requiring 40 hours weekly with rotating

Qualificações

• Experience assisting ad accounts, payments, and access issues.
• Familiar with ad campaign troubleshooting and delivery workflows.
• Ability to explain advertising policies and platform guidelines to users.

Responsabilidades

• Assist with ad accounts, payments, and access issues.
• Troubleshoot campaign creation, publication, and delivery.
• Explain advertising policies and platform guidelines to users.
• Help users understand available tools and features.
• Manage cases carefully and coordinate with specialist teams.

Conhecimentos

Fluent English

Customer support

Troubleshooting

Communication skills

Descrição da oferta de emprego

Cross Border Talents is seeking an Operations Customer Expert in Lisbon to help English-speaking users resolve advertising-related problems and confidently navigate our platform. You will assist with ad accounts, payments, and access issues, troubleshoot campaign creation, publication, and delivery, and explain policies and platform guidelines while helping users understand available tools and features.

This is an office-based, full-time role in Lisbon, requiring 40 hours weekly with rotating