Customer Ops Specialist - Ads Support (Lisbon, On-site)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

On-site Lisbon

40-hour week

Rotating shifts

Structured training

Job summary

Cross Border Talents in Lisbon is hiring an Operations Customer Expert to assist users with advertising-related issues on a major digital platform. You will investigate problems, explain platform features, and guide customers toward practical solutions.

The role emphasizes strong English communication, problem-solving, and ability to work in a structured, 24/7 operation with rotating shifts. On-site training will be provided in Lisbon.

Qualifications

• Strong English communication skills
• Natural problem-solver with customer focus
• Experience in support or service roles advantageous

Responsibilities

• Investigate account access and payment issues
• Troubleshoot ad creation and delivery problems
• Explain advertising requirements and platform policies
• Provide clear, friendly support via chat, email, and phone
• Follow up on cases to ensure quality customer experience

Skills

Clear communication

Problem solving

Customer support

English proficiency

Job description

Cross Border Talents in Lisbon is hiring an Operations Customer Expert to assist users with advertising-related issues on a major digital platform. You will investigate problems, explain platform features, and guide customers toward practical solutions.

The role emphasizes strong English communication, problem-solving, and ability to work in a structured, 24/7 operation with rotating shifts. On-site training will be provided in Lisbon.