Customer Support Specialist

Fh Collective Academy; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal support

Relocation assistance

Training and learning opportunities

Country relocation support

Job summary

Fh Collective Academy in Lisbon, Portugal, is seeking a Customer Support Specialist to support users of a globally recognized AI platform. The role is on-site in Lisbon, with English fluency required and an international candidate welcome.

You will handle billing inquiries, assist with account access, and guide users through AI features while delivering excellent customer service and meeting performance targets. Training and career growth opportunities are provided.

Qualifications

• Fluent English, both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused and solution-oriented mindset.
• Comfortable working with technology and digital platforms.

Responsibilities

• Supporting customers with billing and invoicing queries.
• Troubleshooting account access and login issues.
• Guiding users on how to use AI products and features.
• Providing support via email, chat, and telephone.
• Resolving customer issues efficiently and professionally.
• Delivering an exceptional customer experience.
• Meeting quality and performance targets.

Job description

Customer Support Specialist

Empresa : Fh Collective Academy Tipo de Emprego : Periodo Integral Lisbon Portugal

Work in AI. Live in Lisbon.

Customer Support Specialist – AI Platform

Lisbon, Portugal | On-site

English Market | International Candidates Welcome

Ready to take your career into the world of Artificial Intelligence?

Join an international team supporting users of a globally recognized AI platform and gain valuable experience in one of the fastest-growing areas of technology.

What You’ll Do

• Supporting customers with billing and invoicing queries
• Troubleshooting account access and login issues
• Guiding users on how to use AI products and features
• Providing support via email, chat, and telephone
• Resolving customer issues efficiently and professionally
• Delivering an exceptional customer experience
• Meeting quality and performance targets

What We’re Looking For

• Fluent English, both written and spoken
• Excellent communication and problem-solving skills
• Customer-focused and solution-oriented mindset
• Comfortable working with technology and digital platforms
• Previous customer service experience is a plus
• Willingness to work in a 24/7 rotating shift environment
• 8 hours per day, 5 days per week, with rotating shifts
• Willingness to work on-site in Lisbon

What You’ll Get

• €1,259 gross/month
• Up to €200/month performance bonus before taxes
• Health & dental insurance
• Meal support
• Utilities, internet, and cleaning included
• Travel expenses to your home country once a year
• Local language classes
• Training and continuous learning opportunities
• Access to healthcare servicesFree meals including soup, bread, salad, and fruit
• Social, sports, and cultural activities
• Career opportunities in an international and multicultural environment

Relocation Support

Moving to Portugal from abroad? We'll help make the transition easier.

• Private room in a shared apartment
• Utilities and internet included
• Cleaning service twice a week
• Legal and administrative support
• Assistance with local registration and documentation
• Relocation support for international candidates

Why Lisbon?

Imagine building your career in AI while living in one of Europe's most vibrant cities.

• Year-round sunshine
• Beaches just minutes away
• International and multicultural lifestyle
• Amazing food and culture
• Growing technology ecosystem
• Easy access to destinations across Europe

If you're looking for an opportunity that combines AI, international experience, career growth, and life in Portugal, this could be your next move.