Customer Support (Spanish-speaking) - Social Media

Minacs; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Bring-a-friend referral bonus

Full paid training

Resumo da oferta

Minacs in Porto, Portugal is looking for a Customer Support professional who is fluent in Spanish and capable of handling customer inquiries efficiently. This on-site role involves using various tools to investigate and resolve customer issues while enhancing their overall experience.

With a focus on operational excellence and quality, the ideal candidate will engage in training provided by the company. Benefits include a competitive salary and performance bonuses.

Qualificações

• Fluency in Spanish and good English communication skills.
• Experience with online payment processes is preferred.
• Ability to work effectively under pressure.

Responsabilidades

• Handle customer inquiries and provide support.
• Utilize various tools to assist customers.
• Gather relevant information to answer queries.
• Strive to enhance the overall customer experience.

Conhecimentos

Advanced level Spanish (C1)

Good level of English

Prior knowledge in online payment methods

Proven computer skills

High attention to detail

Effective written and verbal communication skills

Strong multi-tasking skills

Descrição da oferta de emprego

Customer Support (Spanish-speaking) - Social Media

As a Customer Support in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence, focusing on quality, efficiency, and customer journey improvement.

Responsibilities

• Give customer support by handling customers’ issues and inquiries
• Use different platforms and tools
• Investigate and collect information to provide to customers
• Provide detailed and organized customer support and seek initiatives to improve the overall customer experience

Qualifications

• Advanced level Spanish (written and oral) (C1) and good level of English
• Prior knowledge in online payment methods and transactions
• Proven computer skills and diligent work ethic
• High attention to detail and a problem-solving mindset
• Effective written and verbal communication skills
• Strong multi-tasking skills

Benefits

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend referral bonus opportunities
• Full paid training on the company and the project you’ll be working on

Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.