Customer Support (Spanish-speaking) - Social Media

Concentrix; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Full paid training

Career development programs

Referral bonus opportunities

Resumo da oferta

Concentrix is seeking a Spanish-speaking Customer Support representative in Porto, Portugal. You will be part of a global technology and services team focused on ensuring operational excellence and enhancing the customer journey.

Your role includes handling customer inquiries, utilizing various tools, and striving for improved customer experiences. Ideal candidates should have strong Spanish and English skills, a problem-solving mindset, and proven computer abilities.

Competitive salary accompanies professional development opportunities and a performance bonus.

Qualificações

• Must have advanced Spanish and good English skills.
• Proven computer skills are essential.
• Diligent work ethic is required.

Responsabilidades

• Provide customer support by handling inquiries.
• Use various platforms and tools for support.
• Investigate and provide information to customers.
• Organize customer support and improve customer experience.

Conhecimentos

Advanced level of Spanish (C1)

Good level of English

Problem-solving mindset

Excellent written and verbal communication skills

Attention to detail

Multi-tasking ability

Descrição da oferta de emprego

Customer Support (Spanish-speaking) - Social Media

To join our global technology and services team in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence, focusing on quality, efficiency and customer journey improvement.

Career Growth and Personal Development

We provide the training, cutting‑edge technologies and continuing support you need to succeed. About 80% of our managers and leaders are promoted from within.

What You Will Do

• Give customer support by handling customers’ issues and inquiries
• Use different platforms and tools
• Investigate and collect information to provide to customers
• Provide detailed and organized customer support and seek initiatives to improve overall customer experience

Your Qualifications

• Advanced level of Spanish (written and oral, C1) and good level of English
• Prior knowledge of online payment methods and transactions
• Proven computer skills and diligent work ethic
• High attention to detail and problem‑solving mindset
• Excellent written and verbal communication skills
• Strong multi‑tasking ability

Benefits

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Equal‑Opportunity Employer

Concentrix is an equal‑opportunity employer. We proudly unite as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.