Customer Support Non-voice (English-speaking) – Creative Media Platform

Concentrix; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Porto

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is looking for a Customer Support Non-voice representative in Porto, Portugal. This role involves assisting with support inquiries, ensuring operational goals are met, and providing excellent customer experiences. Candidates should have a strong command of English (C1) and a solid understanding of social platforms. The position offers competitive salary, performance bonuses, and career development opportunities within a supportive work environment.

Qualificações

• Advanced proficiency in English, both written and oral (C1).
• Understanding of how social media platforms operate.
• Strong computer skills and a diligent work ethic.
• Ability to communicate effectively in writing and verbally.

Responsabilidades

• Handle incoming support inquiries accurately via chat/ticket.
• Follow SOPs and escalate complex issues when necessary.
• Investigate and gather information for customer queries.
• Provide organized customer support and suggest improvements.

Conhecimentos

Advanced level of English (C1)

Understanding of social platforms

Proven computer skills

High attention to detail

Problem-solving mindset

Effective communication skills

Descrição da oferta de emprego

Overview

Job Title: Customer Support Non-voice (English-speaking) – Creative Media Platform

Experience the power of a game-changing career. We’re a global technology and services leader that powers brands of the future, in over 70 countries. We are recognized with awards such as World\'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

Location: Porto, Portugal (On-Site)

As a Customer Support in Porto, you will help ensure performance goals across operations and fulfil client expectations related to operational excellence, with emphasis on quality, efficiency, and customer journey improvements.

Responsibilities

• Efficiently handle incoming support inquiries (non-voice via chat and/or ticket) with accuracy
• Follow standard operating procedures (SOPs) and escalate complex issues as needed
• Investigate and collect information to provide to the customer
• Provide detailed and organized customer support and seek initiatives to improve the overall customer experience

Qualifications

• Advanced level of English (written and oral) (C1)
• Understanding of how social platforms function
• Proven computer skills and a diligent work ethic
• High attention to detail and a problem-solving mindset
• Ability to communicate effectively, both in writing and verbally

What’s In It For You

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
• Career development programs

About Concentrix & Equal Opportunity

Concentrix is an equal-opportunity employer. We are united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.