Customer Support Agent (Italian-speaking) - POS System Solutions - Remote

Concentrix; Porto; Sur place; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary and performance bonus

Bring-a-friend referral bonus opportunities

Full paid training

Career development programs

Résumé du poste

Concentrix is hiring a Customer Support Agent (Italian-speaking) in Porto, Portugal. This role involves assisting Italian-speaking customers via multiple channels. The ideal candidate should be fluent in Italian and have strong communication skills. Responsibilities include supporting merchants, optimizing processes, and collaborating with other departments. The position offers competitive salary, full training, and opportunities for career development.

Qualifications

• Fluent in Italian, verbal and written (C1).
• Advanced level of English (B2).
• Strong communication and customer-oriented skills.

Responsabilités

• Be the voice of the company – direct link to customers.
• Support Italian-speaking customers through various channels.
• Collaborate with other departments like Sales and Marketing.

Connaissances

Fluent in Italian

Advanced English

Strong communication skills

High empathy

Customer-friendly service

Experience in customer support

Familiar with omnichannel support

Description du poste

Job Title

Customer Support Agent (Italian-speaking) - POS System Solutions

Job Description

Customer Support Agent in Porto, Portugal will ensure performance goals are met and fulfil client expectations related to operational excellence. They support Italian-speaking customers via phone, email, chat, and social media, assist merchants with product and service queries, optimise processes, collaborate with Sales and Marketing, and are part of an international, multilingual team.

Career Growth and Personal Development

Training, learning programs, and leadership development opportunities are available.

Responsibilities

• Be the voice of our company – direct link to customers
• Take care of Italian-speaking customers via phone, email, chat, and social media
• Support merchants for all questions about product and service
• Optimise processes related to customers to increase merchant happiness
• Collaborate with other departments such as Sales and Marketing
• Work as part of an international, multilingual team

Qualifications

• Fluent in Italian, verbal and written (C1)
• Advanced level of English (B2)
• Strong communication skills: approachable, patient, customer-oriented
• High empathy and customer‑friendly service as top priority
• Capable of managing escalation processes and resolving complex issues
• Prior experience in customer support
• Familiar with omnichannel support and proficiency with smartphone, tablet, computers

Benefits

• Competitive salary and performance bonus
• Work in a central location in Porto, Portugal
• Bring‑a‑friend referral bonus opportunities
• Full paid training on company and project
• Career development programs

Equal Opportunity Statement

Concentrix is an equal‑opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to protected classifications.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.