Customer Service Representative (Spanish-speaking) - Vehicle Renting

Concentrix; Porto; Presencial; EUR 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Porto, Portugal

Bring-a-friend (referral) bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix in Porto, Portugal is looking for a Customer Service Representative (Spanish-speaking) to support clients in the vehicle renting sector. You will assist customers across various channels and ensure operational excellence through high-quality service.

The ideal candidate has a strong command of Spanish (C1) and good English skills, along with excellent communication abilities. Benefits include competitive salary, performance bonuses, and full training.

Qualificações

• High level of Spanish (C1 written and oral) and good level of English.
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions and adding information about services.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Conhecimentos

Spanish (C1 written and oral)

English (good level)

Communication skills

Active listening

Problem-solving

Descrição da oferta de emprego

Job Title

Customer Service Representative (Spanish-speaking) - Vehicle Renting

Job Location and Type

Porto, Portugal – On Site

Job Summary

As a Customer Service Representative in Porto, Portugal (On Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions, suggesting, and adding information about all services to meet the customer needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Qualifications

• High level of Spanish (C1 written and oral) and good level of English.
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self‑motivated, and a great team player.

Benefits

• Competitive salary and performance bonus.
• Central location in Porto, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.