Customer Support - Spanish & English - Lisbon

Cbtalents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer service representative to support a well-known Spanish airline. You will handle high-volume calls with a focus on great customer experiences, working on-site in Lisbon with rotating shifts.

The role requires fluent Spanish (C1) and English (B2), with prior customer service experience. Expect performance bonuses and a welcoming environment in one of Europe’s most vibrant cities.

Qualifications

• Fluent Spanish (written and spoken) at C1 level.
• English proficiency at B2 level for spoken and written communication.
• Previous customer service experience is required.
• Proven ability to handle high call volumes with composure.

Responsibilities

• Assist airline customers by phone, delivering excellent service.
• Manage high call volumes and resolve inquiries effectively.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make quick, informed decisions to support customers in real time.

Skills

Spanish C1

English B2

Customer service

High-volume calls

Empathy

Decision-making

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision‑making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities