Hebrew-Speaking Customer Support Pro – On-Site Lisbon

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. You will respond to inquiries in Hebrew and help resolve issues on-site in a collaborative team environment.

The role requires Hebrew fluency and EU work eligibility, with the ability to follow up on open cases and keep case notes accurate in internal systems. This is an on-site position in Lisbon.

Qualifications

• Fluent Hebrew required.
• Some prior customer-facing experience is a plus.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Responsibilities

• Follow up on open cases to prevent backlogs.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.
• Escalate issues when escalation is needed rather than resolving directly.

Skills

Fluent Hebrew

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. You will respond to inquiries in Hebrew and help resolve issues on-site in a collaborative team environment.

The role requires Hebrew fluency and EU work eligibility, with the ability to follow up on open cases and keep case notes accurate in internal systems. This is an on-site position in Lisbon.