Customer Support Representative - German Speaker (Remote, from 12 Nov)

Cross Border Talents; Porto; Teletrabalho; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Shared accommodation (up to 12 months)

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative for a remote role with relocation assistance. You will be the voice customers hear, ensuring tone and follow-through match the quality of the answer.

The position supports relocation from outside Portugal, offering shared accommodation for up to 12 months. Key tasks include maintaining accurate case notes, escalating when needed, and following up on open tickets while contributing to a collaborative team

Qualificações

• Fluent in German and English.
• Able to learn new internal systems.
• Prior customer-facing experience is a plus.

Responsabilidades

• Keep internal systems and case notes accurate and current.
• Recognize when something needs escalating versus resolving directly.
• Follow up on open cases to prevent them from sitting idle.
• Contribute to a supportive, collaborative team environment.

Conhecimentos

German language

English language

Customer service

Tech-savvy

Descrição da oferta de emprego

Location: Porto, Portugal
Work Model: Remote
Schedule: Monday to Sunday - 24/7 (Rotative shifts); Days Off - 2 Rotative days

We're helping an employer in Porto, Portugal find their next Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 1100€ per 14 months
• Relocation support available

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent German, English
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential
• Clear, professional communication style, written and verbal

Relocation Package:

• Relocation from outside of Portugal: Shared accommodation (up to 12 months)

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We review applications on a rolling basis, so it's worth applying sooner rather than later.