Customer Support Specialist (French & English) – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Multicultural environment

Job summary

Cross Border Talents in Portugal is seeking a bilingual French and English Customer Support Representative to join an international team. The role starts with on-site training and nesting, and moves to a hybrid model based on performance.

You will support customers in French and English, handle inquiries, and strive for first-contact resolution while delivering a positive experience. Local relocation or being based in Portugal is required.

Qualifications

• Fluent French is required.
• Fluent English is required.
• Customer support experience is an advantage.
• Strong communication skills are essential.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Customer support

Strong communication

Job description

Location: Portugal
Work Model: Hybrid after initial on-site training

About the Role

We are looking for a Bilingual French & English Customer Support Representative to join an international team in Portugal. You will support customers of a leading global brand in French and English. The role starts with on-site training and nesting, and continues in a hybrid model depending on your performance.

Key Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Requirements

• Fluent French
• Fluent English
• Customer support experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• On-site training and nesting
• Hybrid work model, depending on results
• Multicultural environment with career growth