Customer Support Specialist – Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 15,000 - 20,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth

Multicultural environment

Job summary

Cross Border Talents in Portugal seeks a bilingual French & English Customer Support Representative to join an international team. You will support customers in French and English, resolve queries on first contact, and deliver a professional, positive customer experience on every interaction.

The role starts with on-site training and nesting, then shifts to a hybrid work model based on performance, offering a multicultural environment and clear career growth.

Qualifications

• Fluent in French and English required/advantageous
• Experience in customer support is a plus
• Excellent verbal and written communication skills
• Able to adapt to a fast-paced international environment

Responsibilities

• Support customers in French and English across channels
• Resolve queries with a focus on first-contact resolution
• Provide a professional, positive customer experience at every interaction
• Adapt quickly to new processes and tools during training

Skills

Fluent French

Fluent English

Customer support experience

Strong communication skills

Job description

Location: Portugal
Work Model: Hybrid after initial on-site training

About the Role

We are looking for a Bilingual French & English Customer Support Representative to join an international team in Portugal. You will support customers of a leading global brand in French and English. The role starts with on-site training and nesting, and continues in a hybrid model depending on your performance.

Key Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Requirements

• Fluent French
• Fluent English
• Customer support experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• On-site training and nesting
• Hybrid work model, depending on results
• Multicultural environment with career growth