Multilingual Customer Care Representative (French/English) – Portugal

Cross Border Talents; Lisboa; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site training

Hybrid work model

Multicultural environment

Career growth

Resumo da oferta

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join our international team. You will assist customers in both French and English, delivering a professional experience during every interaction.

The role starts with on-site training and nesting, with a hybrid work model after successful completion, and offers a multicultural environment with career growth opportunities.

Qualificações

• Fluent in French and English.
• Customer support experience is advantageous.
• Based in Portugal or willing to relocate.
• Strong communication skills.

Responsabilidades

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Conhecimentos

French

English

Customer support

Communication

Descrição da oferta de emprego

Location: Portugal
Work Model: Hybrid after initial on-site training

About the Role

We are looking for a Bilingual French & English Customer Support Representative to join an international team in Portugal. You will support customers of a leading global brand in French and English. The role starts with on-site training and nesting, and continues in a hybrid model depending on your performance.

Key Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Requirements

• Fluent French
• Fluent English
• Customer support experience is an advantage
• Strong communication skills
• Based in Portugal or willing to relocate

What We Offer

• On-site training and nesting
• Hybrid work model, depending on results
• Multicultural environment with career growth