Customer Support Representative – English Speaking

CallForTalents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Bonus up to €200/month

Meal allowance €7 per working day

On-site in Lisbon

Job summary

CallForTalents in Lisbon, Portugal is seeking an English-speaking Customer Support Representative to join our on-site team. You will assist customers with billing queries, troubleshoot account access, and guide users on product usage.

The ideal candidate has fluent English, strong communication and problem-solving skills, and a customer-focused attitude. Prior customer service experience is a plus and signals growth opportunities within the company.

Qualifications

• Fluent English, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional attitude.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers with billing and invoicing queries.
• Troubleshoot account access issues.
• Guide and train customers on the use of the client's products.
• Provide timely, professional, and effective solutions.
• Deliver high-quality service while meeting client expectations and quality targets.

Skills

Fluent English

Communication

Problem solving

Customer focus

Customer service experience

Job description

Lisbon, Portugal | On-site | English

We are looking for an English-speaking Customer Support Representative to join our team in Lisbon.

Key Responsibilities

• Assist customers with billing and invoicing queries.
• Troubleshoot account access issues.
• Guide and train customers on the use of the client's products.
• Provide timely, professional, and effective solutions.
• Deliver high-quality service while meeting client expectations and quality targets.

Requirements

• Fluent English, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional attitude.
• Previous customer service experience is a plus.

Benefits

• Variable bonus: Up to €200/month
• Meal allowance: €7 per working day
• On-site position in Lisbon