Customer Support Representative – English Speaking

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Variable bonus up to €200/month

Meal allowance

On-site Lisbon

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Customer Support Representative to join our team on-site. You will handle billing and invoicing queries, assist customers with account access, and guide users through product features.

The role emphasizes timely, professional support that meets client expectations and quality targets. A friendly, customer-focused attitude and clear communication are essential; prior CSR experience is a plus.

Qualifications

• Fluent English, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional attitude.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers with billing and invoicing queries.
• Troubleshoot account access issues.
• Guide and train customers on the use of the client's products.
• Provide timely, professional, and effective solutions.
• Deliver high-quality service while meeting client expectations and quality targets.

Skills

Fluent English (written and spoken)

Strong communication skills

Problem-solving skills

Customer-focused attitude

Job description

Customer Support Representative – English Speaking

Lisbon, Portugal | On-site | English

We are looking for an English-speaking Customer Support Representative to join our team in Lisbon.

Key Responsibilities

• Assist customers with billing and invoicing queries.

• Troubleshoot account access issues.

• Guide and train customers on the use of the client's products.

• Provide timely, professional, and effective solutions.

• Deliver high-quality service while meeting client expectations and quality targets.

Requirements

• Fluent English, written and spoken.

• Strong communication and problem-solving skills.

• Customer-focused and professional attitude.

• Previous customer service experience is a plus.

Benefits

• Variable bonus: Up to €200/month

• Meal allowance: €7 per working day

• On-site position in Lisbon