Customer Representative (Italian-speaking) - Vehicles Transportation Platform

Concentrix; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon, Portugal, is hiring a Customer Representative (Italian-speaking) to assist customers through various channels while ensuring high-quality service. You will support booking management and engage with potential customers effectively.

Candidates should be fluent in Italian and English, possess strong communication skills, and be proactive team players. The job offers competitive salary benefits and opportunities for career development.

Qualificações

• High level of Italian and fluency in English.
• Strong communication and active listening skills.
• Ability to identify customer needs and provide solutions.
• Proactive and self-motivated with a collaborative spirit.

Responsabilidades

• Assist customers through multiple channels (email or phone).
• Support customers with booking management and billing issues.
• Engage potential customers through inquiries and suggestions.
• Gather information from new customers and input it into the platform.
• Respond promptly to contact requests.

Conhecimentos

Fluent in Italian (written and oral)

Fluent in English (B2)

Excellent communication skills

Active listening skills

Proactive and self-motivated

Great team player

Descrição da oferta de emprego

Customer Representative (Italian-speaking) - Vehicles Transportation Platform

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Representative in Lisbon Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You Will Do in This Role

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Your Qualifications

• Have a high level of Italian (written and oral) and are fluent in English (B2)
• Have excellent communication and active listening skills
• Have the ability to identify customers' needs and propose fast solutions
• Are proactivity, self-motivated, and a great team player

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

In this role, we offer benefits that help you support your unique lifestyle.

Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.