Customer Support (German-speaking) - Social Media

Minacs; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Central location in Porto

Full paid training

Referral bonus opportunities

Resumo da oferta

Minacs in Porto, Portugal is seeking a Customer Support representative who is fluent in German. You will be responsible for handling customer inquiries and delivering high-quality support. The position requires strong communication skills and the ability to multitask effectively.

In return, you will receive a competitive salary and performance bonuses. Minacs values equal opportunity, offering a supportive work environment free from discrimination.

Qualificações

• Advanced level of German (written and oral) (C1) and good level of English.
• Prior knowledge of online payment methods and transactions.
• Proven computer skills and diligent work ethic.
• High attention to detail and a problem-solving mindset.

Responsabilidades

• Give customer support by handling customers’ issues and inquiries.
• Use different platforms and tools.
• Investigate and collect information to provide to customer.
• Provide detailed and organized customer support.

Conhecimentos

Advanced level of German (C1)

Good level of English

Computer skills

Attention to detail

Problem-solving mindset

Excellent communication skills

Descrição da oferta de emprego

Customer Support (German-speaking) - Social Media

As a Customer Support in Porto, Portugal (On‑Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency and customer journey improvement.

What you will do in this role

• Give customer support by handling customers’ issues and inquiries
• Use different platforms and tools
• Investigate and collect information to provide to customer
• Provide detailed and organized customer support and seek initiatives to improve the overall customer experience

Qualifications

• Advanced level of German (written and oral) (C1) and good level of English
• Prior knowledge of online payment methods and transactions
• Proven computer skills and diligent work ethic
• High attention to detail and a problem‑solving mindset
• Excellent communication skills, both written and verbally
• Ability to multitask effectively

What’s in it for you

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Referral bonus opportunities
• Full paid training on the company and the project you’ll be working on

Concentrix is an equal‑opportunity employer

We are proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.