Customer Service Representative (German-speaking) - Travel Experience

Concentrix; Porto; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central Porto location

Referral bonus

Full training

Career development

Resumo da oferta

Concentrix in Porto, Portugal (On-Site) is seeking a Customer Service Representative fluent in German to support clients in the travel sector. You will respond to inquiries, resolve issues, and help with bookings while maintaining accurate CRM records.

We provide training, growth opportunities, and a supportive environment. The role offers central Porto location, competitive salary, and formal onboarding on projects.

Qualificações

• German language fluency in writing and speaking.
• Experience in customer service, preferably travel-related.
• Experience with GDS and CRM systems.

Responsabilidades

• Respond to customer inquiries via phone, email, chat.
• Resolve issues and complaints, escalate when needed.
• Assist clients with booking, modifying, and cancelling travel arrangements.
• Provide accurate information about services, destinations, and policies.
• Maintain and update customer records in the CRM system.
• Collaborate with team and other departments to improve service delivery.
• Collect and report customer feedback for service improvement.

Conhecimentos

German language

English (B2)

GDS experience

Customer service

Analytical

Ferramentas

CRM system

Descrição da oferta de emprego

Job Title

Customer Service Representative (German-speaking) - Travel Experience

Job Description

Experience the power of a game-changing career!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Advisor in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Respond to customer inquiries via various communication channels (phone, email, chat - TBC).
• Resolve customer issues and complaints efficiently, escalating to supervisors when necessary.
• Assist clients with booking, modifying, and canceling travel arrangements.
• Provide accurate information about travel services, destinations, and company policies.
• Maintain and update customer records in the CRM system.
• Collaborate with team members and other departments to enhance customer service delivery.
• Collect and report customer feedback for service improvement.

Your Qualifications

• Have a high level of German (written and oral) and fluent in English (B2)
• Have at least 2 years experience in a customer service role, preferably within the travel industry.
• Have GDS experience
• Have a positive attitude and a desire to provide good service
• You're analytical by nature and able to anticipate problems and find solutions.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.