Technology Support Associate English Immediate Start

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Training provided

Job summary

Cross Border Talents, a Lisbon-based technology company, is hiring English-speaking support associates to help customers with digital tools, software issues and everyday technical questions. You’ll respond across channels, identify root causes and apply fixes, while keeping accurate records in our system.

Training on our tools and AI products is provided during your first weeks. Candidates must have English at C1 level or higher and a tech background; day shifts run 07:00–22:00 with an immediate

Qualifications

• English at C1 level or higher.
• Background in technology or technical support.
• Interest in AI is an advantage.

Responsibilities

• Respond to customers across channels and help with digital tools and software issues.
• Identify root causes and apply fixes or escalate when needed.
• Keep accurate records in the system; participate in training on tools and AI products.

Skills

English (C1)

Problem solving

Technical support

Job description

A Lisbon based technology company is hiring English speaking support associates to help customers with digital tools, software issues and everyday technical questions. This is a good opportunity for someone who enjoys solving problems and explaining complicated things in simple language.

You will respond to customers across several channels, identify the root cause of issues, apply the correct fix or escape when needed, and keep accurate records in our system. Training on our tools and on artificial intelligence products is provided during your first weeks.

We need candidates with English at C1 level or higher and a technology or technical support background. An interest in artificial intelligence is a clear advantage. Day shifts run from 07:00 until 22:00, and we can offer an immediate start for the right people.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.