Customer Support Agent (Spanish)

David Kennedy Recruitment; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Monthly meal allowance

Health and Wellbeing initiatives

Relocation support

Comprehensive initial training

Resumo da oferta

David Kennedy Recruitment is seeking a Spanish speaking Customer Support Agent to join a leading consultancy in Lisbon. The ideal candidate will provide professional support across communication platforms, assist clients, and ensure timely resolutions.

A minimum of 1 year in customer service and fluency in Spanish and English are required. The position is full-time, on-site, and offers comprehensive training and health initiatives.

Qualificações

• Native or fluent in Spanish, both verbal and written.
• At least 1 year of experience in customer service.
• High attention to detail and accuracy.

Responsabilidades

• Provide professional support to business customers via phone, email, and chat.
• Assist clients with account-related queries.
• Troubleshoot issues tailored to customer needs.

Conhecimentos

Fluent in Spanish

Fluent in English (C1 level)

Customer service experience

Attention to detail

Critical thinking

Proficiency with support tools

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agentto join their team in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
• Assist clients with account-related queries, including identity verification and account information confirmation
• Adhere to regulatory guidelines and internal procedures as directed by the client
• Troubleshoot issues and offer effective solutions tailored to customer needs
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
• Maintain accurate documentation of interactions and updates in internal systems
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS

• Native / fluent in Spanish both verbal and written. Fluent in English (C1 level)
• At least 1 year of experience in customer service, with a strong customer-centric approach
• High attention to detail and accuracy in handling customer information
• Proficiency with automated customer support tools and platforms (preferred)
• Ability to analyze problems, think critically, and resolve issues independently
• Friendly, professional, and proactive approach to customer service
• Experience across various industries such as retail, banking, or general customer support is beneficial
• Comfortable working in rotating shifts and full-time on-site schedules
• Adaptable and flexible to changing procedures, technologies, and customer expectations
• Ability to work on 24/7 shift rotation.

OFFER

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Relocation support
• And much more!