Customer Service Representative (French)

David Kennedy Recruitment; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Access to exclusive travel perks and discounts

Competitive salary with performance-based incentives

Professional growth opportunities

Resumo da oferta

David Kennedy Recruitment is seeking a French speaking Customer Service Representative to join their team in Porto, Portugal. This position involves assisting customers with inquiries, booking issues, and promoting additional services.

The ideal candidate will have strong communication skills in French and English, a minimum of one year of experience in customer service, and the ability to resolve conflicts effectively. The role offers competitive pay along with performance-based bonuses and growth opportunities within the BPO industry.

Qualificações

• Native or fluent in French with excellent verbal and written communication.
• Minimum of 1 year experience in Customer Service or Contact Centre.
• Strong problem-solving and conflict resolution skills.

Responsabilidades

• Handle inbound calls to assist customers with inquiries.
• Assist customers with booking inquiries and reservation modifications.
• Identify upselling opportunities and promote additional services.

Conhecimentos

Fluent in French (C2)

Proficient in English (B2)

Sales ability

Interpersonal skills

Conflict resolution

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

Employment type: fixed term (6 months)

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES

• Handle inbound calls to assist customers with inquiries
• Assist customers with booking inquiries, vehicle availability, and reservation modifications.
• Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
• Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
• Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
• Maintain accurate records of interactions, transactions, and case resolutions in the system.

REQUIREMENTS

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
• Proven ability in sales, with a strong results-driven approach
• Proficiency in using digital tools and technology
• Skilled at recognizing business opportunities and recommending relevant services to customers
• Excellent interpersonal and communication skills
• Strong conflict resolution and problem-solving abilities.

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Working schedule: Monday - Friday 8AM-7PM
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!