Customer Operations Specialist – AI-Powered Services

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 34,000; Full time

Job summary

Cross Border Talents is hiring a Customer Operations Specialist for our Lisbon-based team. You will help customers use our AI-powered platform, handle account and billing questions, and explain product features.

Training focuses on technical aspects of the platform and efficient issue resolution. The role requires strong English communication, a customer-first mindset, and the ability to learn technical processes quickly.

Qualifications

• Confident English communication.
• Good understanding of software, applications and online tools.
• Customer-focused attitude and sound problem-solving skills.
• Ability to learn technical processes quickly.
• Experience in customer support or software testing is an advantage.

Responsibilities

• Support customers with product, account and subscription inquiries.
• Assist with billing, invoicing and payment-related requests.
• Guide users through platform features and basic troubleshooting.
• Maintain clear case notes and follow internal quality procedures.

Skills

English communication

Software knowledge

Customer focus

Problem solving

Technical learning

Customer support experience

Job description

Customer Operations Specialist – AI-Powered Services

About the role

Join an international customer operations team supporting an AI-powered digital service. This Lisbon-based opportunity is focused on helping customers use the platform smoothly, resolve account and payment questions, and understand available product features. It is particularly relevant for candidates who enjoy technology, have good software knowledge and want to develop their experience in customer operations.

Key responsibilities

Support customers with product, account and subscription inquiries.

Assist with billing, invoicing and payment-related requests.

Guide users through platform features and basic troubleshooting.

Maintain clear case notes and follow internal quality procedures.

Requirements

Confident English communication.

Good understanding of software, applications and online tools.

Customer-focused attitude and sound problem-solving skills.

Ability to learn technical processes quickly.

Experience in customer support or software testing is an advantage.

A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

Location: Lisbon.

Full-time role; shift arrangements vary by team.

Training is provided, with a strong focus on the technical aspects of the platform.