Customer Support Advisor – C1 English | Lisbon, Portugal

Hiring International Academy; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Job summary

Hiring International Academy is seeking a Customer Support Advisor in Lisbon to assist customers by phone, email and chat, guiding them on using products and services and providing professional, timely support. The role focuses on delivering a positive customer experience on-site in Lisbon.

Candidates should offer strong troubleshooting, C1 English, and excellent verbal and written communication skills, maintaining a customer-focused and professional approach.

Qualifications

• Good troubleshooting and problem-solving skills.
• C1 English level.
• Strong verbal and written communication skills.
• Customer-focused and professional approach.

Responsibilities

• Assist customers via phone, email, and chat.
• Guide customers in using products and services.
• Provide professional and timely assistance.
• Ensure a positive customer experience.

Skills

English (C1)

Customer support

Communication

Problem solving

Job description

We are looking for a Customer Support Advisor to join a technology-focused project in Lisbon! If you have experience in customer support or technical support and enjoy helping customers solve problems, we would love to hear from you.

Key Responsibilities

• Assist customers via phone, email, and chat
• Guide customers in using products and services
• Provide professional and timely assistance
• Ensure a positive customer experience

Requirements

• Good troubleshooting and problem-solving skills
• C1 English level
• Strong verbal and written communication skills
• Customer-focused and professional approach

Job Details

• Location: Lisbon, Portugal (on-site)
• Salary: €1,250 gross/month

Important Eligibility Criteria

• Candidates must currently be based in Lisbon.
• A valid Portuguese residence permit and the right to work in Portugal are mandatory.