Customer Support Advisor – C1 English

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Job summary

Cross Border Talents is seeking a Customer Support Advisor in Lisbon, Portugal. You will help customers via phone, email, and chat, guiding them through products and services on-site.

The role requires C1 English, strong problem-solving and communication skills, and a customer-focused approach to deliver a positive experience.

The on-site position offers a stable monthly salary of €1,250 gross and opportunities to grow within a tech-focused environment.

Qualifications

• Experience in customer or technical support.
• C1 English level.
• Strong verbal and written communication.
• Customer-focused and professional approach.

Responsibilities

• Assist customers via phone, email, and chat.
• Guide customers in using products and services.
• Provide professional and timely assistance.
• Ensure a positive customer experience.

Skills

Troubleshooting

Verbal communication

Written communication

Customer focus

Job description

Customer Support Advisor – C1 English | Lisbon, Portugal

We are looking for a Customer Support Advisor to join a technology-focused project in Lisbon!

If you have experience in customer support or technical support and enjoy helping customers solve problems, we would love to hear from you.

Key Responsibilities

• Assist customers via phone, email, and chat
• Guide customers in using products and services
• Provide professional and timely assistance
• Ensure a positive customer experience

Requirements

• Good troubleshooting and problem-solving skills
• C1 English level
• Strong verbal and written communication skills
• Customer-focused and professional approach

Job Details

• Location: Lisbon, Portugal (on-site)
• Salary: €1,250 gross/month

Important Eligibility Criteria:

• Candidates must currently be based in Lisbon.
• A valid Portuguese residence permit and the right to work in Portugal are mandatory.