Customer Service Representative – English Speaking

CallForTalents; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Job summary

CallForTalents in Lisbon, Portugal is seeking a Customer Service Representative to join onsite. You will be the first point of contact for customers, delivering friendly, professional support by phone, email, and chat.

The role emphasizes empathy, problem solving, and accurate record-keeping, with a focus on de-escalation and building positive customer experiences. English fluency at C1 is required, and you will collaborate with colleagues across departments to ensure satisfaction.

Qualifications

• Fluent English skills (C1 level) with exceptional verbal and written communication abilities.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent team player with a collaborative mindset.
• Ability to manage difficult conversations and de-escalate challenging situations.
• Comfortable handling confidential and sensitive customer information.
• Quick learner with ability to adapt to new tools, systems, and processes.
• Ability to work onsite in Lisbon, Portugal.

Responsibilities

• Handle inquiries via phone, email, and/or chat.
• Provide accurate, timely customer assistance.
• Understand customer needs and offer appropriate solutions.
• De-escalate challenging situations with empathy and professionalism.
• Use effective communication and maintain accurate records.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Skills

Fluent English (C1)

Job description

Location: Lisbon, Portugal

Work Model: Onsite

Language: English (C1 level minimum)

About The Role

We are looking for an enthusiastic, customer-focused Customer Service Representative to join our team onsite in Lisbon, Portugal.

In this role, you will be the first point of contact for customers, providing professional, friendly, and efficient support. You will assist customers with their inquiries, identify solutions, and ensure a positive customer experience through excellent communication and problem-solving skills.

If you are empathetic, proactive, and enjoy helping people, this could be the perfect opportunity for you!

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and/or chat.
• Provide accurate, timely, and professional assistance to customers.
• Understand customer needs and offer appropriate solutions.
• Handle customer complaints and challenging situations with empathy and professionalism.
• Use effective communication and de-escalation techniques when necessary.
• Maintain accurate customer records and handle sensitive information with confidentiality.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Requirements & Qualifications

• Fluent English skills (C1 level minimum), with exceptional verbal and written communication abilities.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent team player with a collaborative mindset.
• Ability to manage difficult conversations and de-escalate challenging situations.
• Comfortable handling confidential and sensitive customer information.
• Quick learner with the ability to adapt to new tools, systems, and processes.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work onsite in Lisbon, Portugal.

What We Are Looking For

We are looking for someone who is passionate about delivering excellent customer service, enjoys interacting with people, and can remain calm and professional under pressure.