Customer Success Ops Specialist - English Market, Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive initial training

On-site role in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support business customers in an international digital advertising environment. You will listen carefully, stay calm under pressure, and help customers feel supported at every step of their interaction.

This on-site role requires C1 English or higher, excellent communication, empathy, and a team-oriented mindset. You will handle inquiries via phone, chat, and email, provide pre- and post-sales support, de-escalate

Qualificações

• Requires C1 English or higher.
• Strong verbal and written communication skills.
• Empathy and a positive attitude in customer interactions.
• Ability to handle sensitive information professionally.
• Strong learning ability and teamwork mindset.

Responsabilidades

• Help SMEs via phone, chat, and email.
• Answer questions about products and services.
• Provide pre-sales and post-sales support.
• De-escalate challenging conversations with customers.
• Maintain high customer satisfaction through empathetic service.
• Work towards positive outcomes in all interactions.

Conhecimentos

English proficiency

Excellent communication

Empathy and positivity

Professional handling of sensitive

Fast learner & team player

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support business customers in an international digital advertising environment. You will listen carefully, stay calm under pressure, and help customers feel supported at every step of their interaction.

This on-site role requires C1 English or higher, excellent communication, empathy, and a team-oriented mindset. You will handle inquiries via phone, chat, and email, provide pre- and post-sales support, de-escalate