Lisbon Operations Advisor for English-Speaking Support

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking Operations Customer Expert to support small and medium-sized businesses in the digital advertising space. This on-site position in Lisbon involves communicating with customers via chat, email, and phone, guiding them on advertising products and tools, and ensuring a professional and supportive interaction.

The ideal candidate has C1 English or higher, strong writing and communication skills, a calm team-focused approach, and the ability to

Qualifications

• C1 English or higher.
• Strong communication and writing skills.
• Calm, friendly, customer-focused approach.
• Confidence handling challenging interactions.
• Fast learning and willingness to work in a team.

Responsibilities

• Deliver customer support across chat, email, and phone across multiple channels.
• Guide customers on advertising products and tools.
• Assist before and after sales; resolve questions and issues.
• Investigate concerns and explain solutions.
• Maintain confidentiality of information and contribute to satisfaction.

Skills

English C1+

Customer service

Communication

Team oriented

Job description

Cross Border Talents is seeking an English-speaking Operations Customer Expert to support small and medium-sized businesses in the digital advertising space. This on-site position in Lisbon involves communicating with customers via chat, email, and phone, guiding them on advertising products and tools, and ensuring a professional and supportive interaction.

The ideal candidate has C1 English or higher, strong writing and communication skills, a calm team-focused approach, and the ability to