Customer Success Manager

Simplifae; Lisboa; Presencial; EUR 38 000 - 48 000; Tempo integral

Resumo da oferta

Simplifae, a European leader in eProcurement and market intelligence, seeks a Customer Success Manager for its Spanish portfolio in Lisbon. You will manage Spanish-speaking clients, ensuring retention, satisfaction, and revenue expansion while combining customer success with commercial acumen.

The role emphasizes cross-functional collaboration, data-driven insights, and proactive engagement to maximize product adoption across Iberia.

Qualificações

• Spanish-speaking client management experience.
• CRM experience with Salesforce or similar.
• SaaS/B2B or digital platforms background preferred.
• Bachelor’s degree preferred.

Responsabilidades

• Manage a portfolio of Spanish clients with high engagement.
• Drive renewals and retention, identify at-risk accounts.
• Provide consultative support to maximize value.
• Identify upsell and cross-sell opportunities.
• Maintain accurate client data in CRM.
• Collaborate cross-functionally to improve adoption.

Conhecimentos

Fluent Spanish

Fluent English

Strong communication

Analytical thinking

Relationship management

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Pipedrive

Dynamics 365

Descrição da oferta de emprego

Customer Success – Spanish Portfolio

Location: Lisbon, Portugal (On-site)

Department: Customer Success / Growth

About Simplifae

Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.

Position Overview

As a Customer Success Manager (Spanish Portfolio), you will manage and grow relationships with Spanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.

You will combine customer success and commercial acumen, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value

Key Responsabilities

• Manage a portfolio of Spanish clients, ensuring strong engagement and satisfaction.
• Drive renewals and retention, proactively identifying at-risk accounts.
• Deliver consultative support, helping clients maximize value from Simplifae solutions.
• Identify and execute upsell and cross-sell opportunities.
• Manage commercial processes, including proposals and contract updates.
• Maintain accurate client data in CRM systems.
• Analyze customer behavior, feedback, and market trends to inform strategy.
• Collaborate cross-functionally to improve product adoption and customer outcomes.
• Act as a trusted advisor and key point of contact for clients.

Education & Experience

• Up to 3 years of experience in Customer Success, Account Management, or similar roles.
• Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
• Background in SaaS, B2B services, or digital platforms preferred.
• Bachelor’s degree in a relevant field (preferred).

Skills & Competencies

• Strong communication and relationship management skills.
• Commercial mindset with proven upselling/cross-selling ability.
• Analytical and data-driven approach.
• Ability to manage multiple clients and priorities effectively.
• Problem-solving and adaptability.
• Fluent in Spanish and English (mandatory).
• Portuguese is a plus.

Why This Role Matters

This role is key to:

• Expanding Simplifae’s presence in the Spanish market;
• Driving customer lifetime value and revenue growth;
• Ensuring consistent and high-quality customer experience;
• Supporting strategic growth across international portfolios.

Qué ofrece

• International exposure across Iberian markets;
• Opportunity to work in a fast-growing tech environment;
• Strong career development path;
• Competitive salary and benefits.