Customer Service - Turkish In Lisbon W/ Relocation Package

Tp Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Tp Portugal is seeking a Customer Service Representative in Lisbon to support bookings and service inquiries. You will handle inbound requests, clarify concerns, and maintain a positive brand experience for Turkish-speaking customers and English speakers.

The role emphasizes strong communication, confidentiality, and teamwork, with a focus on resolving changes, complaints, and service-related questions, while leveraging agile computer skills and excellent interpersonal abilities.

Qualifications

• Fluent Turkish (C2)
• English proficiency (minimum B2)
• Experience in customer service preferred
• Strong communication and interpersonal skills

Responsibilities

• Handle inbound customer service for bookings and services.
• Clarify customer questions and resolve issues.
• Maintain a positive attitude towards the brand.
• Manage changes, adjustments, complaints and sensitive information.

Skills

Turkish

English

Customer service

Communication

Job description

Are you looking for a job as a Customer Service Representative? Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market.

What you'll do

• Inbound Customer service for bookings, purchases of services or goods;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

• Fluent written and verbal communication skills in Turkish(C2);
• Good knowledge of English (minimum B2);
• Experience in customer service (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.