Customer Service - Dutch In Lisbon With Relocation Pack

Tp Portugal; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Job summary

Tp Portugal is seeking a Customer Service Representative to join our team in Lisbon. You will handle inbound inquiries for bookings and purchases, resolve questions, and maintain a positive brand experience.

The role emphasizes confidentiality, strong English and Dutch language skills, and a proactive, collaborative attitude. Ideal candidates bring prior customer service experience and comfort with digital tools, while showing excellent communication and teamwork.

Qualifications

• Fluent written and verbal communication skills in Dutch (C2).
• Good knowledge of English (minimum B2).
• Experience in customer service (preferred).
• Agile in computer skills from the user's perspective.
• Excellent communication and interpersonal skills and team spirit.
• Able to handle confidential and/or highly sensitive information.

Responsibilities

• Inbound Customer service for bookings, purchases of services or goods.
• Manage customer requests and clarify any doubts.
• Deliver a positive attitude towards the brand.
• Management of changes, adjustments, complaints and any other customer concerns.

Skills

Dutch language

English language

Customer service experience

Computer skills agility

Communication skills

Team spirit

Job description

Are you looking for a job as a Customer Service Representative? Don't miss this opportunity to build a successful career in one of the best companies to work in Portugal! Our Client is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market.

What you'll do

• Inbound Customer service for bookings, purchases of services or goods;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

• Fluent written and verbal communication skills in Dutch (C2);
• Good knowledge of English (minimum B2);
• Experience in customer service (preferred);
• Agile in computer skills from the user's perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.