Customer Service Specialist – Spanish & English | Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Food allowance

Attendance bonus

Career growth opportunities

Job summary

Savior Artigos Texteis Lda is seeking a Customer Service Specialist to be the friendly voice for customers in Spanish and English. This on-site role in Lisbon offers opportunities to support leading global brands and grow within an expanding international environment.

Ideal candidates have 1+ year in customer service, strong communication, empathy, and a customer-first mindset. English C1 and native-level Spanish are required, with a Monday–Sunday roster and rotating days off.

Qualifications

• English Proficiency: C1 level with Harver assessment.
• Spanish Proficiency: Native-level standard for smooth customer interactions.
• Experience: Minimum 1 year in customer service or client-facing role.
• Strong communication, empathy, problem-solving, and customer-first attitude.

Responsibilities

• Provide high-quality support to customers in Spanish- and English-speaking markets.
• Handle inquiries and resolve issues with a friendly, professional, customer-focused approach.
• Represent leading global brands while working on-site in Lisbon, Portugal.

Skills

Spanish proficiency

English proficiency

Communication skills

Empathy

Problem-solving

Customer-first attitude

Job description

Are you a customer service professional fluent in both Spanish and English looking to boost your career in one of Europe's most vibrant capital cities? Join our energetic, multicultural team right in the heart of Lisbon!

Why Lisbon?

Lisbon is renowned for its rich history, iconic architecture, sunny climate, and incredible quality of life. From historic tram rides and coastal views to a booming tech and multicultural vibe, living and working in Lisbon offers an unmatched balance of career growth and lifestyle.

Role Overview

As a Customer Service Specialist, you will be the friendly face and voice representing leading global brands. You will deliver high-quality support to customers across Spanish- and English-speaking markets, handling inquiries and resolving issues with a warm, professional, and customer-focused mindset.

• Position: Customer Service Specialist
• Location: Lisbon, Portugal
• Work Model: On-site
• Languages Required: Spanish & English

Compensation & Perks

• Base Salary: €920 gross / month paid over 14 months (includes standard Portuguese holiday & Christmas bonuses)
• Food Allowance: €7.63 per working day (net addition)
• Attendance Bonus: €25 per month (over 11 months)
• Career Growth: Opportunities for advancement within an expanding international environment.

Work Schedule

• Availability: Monday to Sunday, operational window between 7:00 AM and 9:00 PM
• Roster: Rotational shifts with 2 guaranteed days off per week

Candidate Requirements

• English Proficiency: Solid C1 level (must pass the Harver English assessment with a C1 score).
• Spanish Proficiency: High fluency / native-level standard for smooth customer interactions.
• Experience: Minimum 1 year of experience in customer service or a client-facing role.
• Skills: Strong communication skills, empathy, problem-solving ability, and a passionate customer-first attitude.