Customer Service Specialist | Order Ownership & CX

Syensqo; Lisboa; Híbrido; EUR 24 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

16 weeks maternity/paternity leave and

Co-parenting leave

Resumo da oferta

Syensqo is seeking a customer service professional in Lisbon to act as the main contact for an assigned portfolio, handling orders from placement to invoicing and ensuring timely resolution of complaints. The role requires 2 years in a similar position, a Bachelor’s degree, and strong communication skills in English.

The role offers a hybrid work model in Lisbon with health insurance, extended parental leave, and a training platform to support employee growth.

Qualificações

• 2 years of experience in a similar role.
• Bachelor's degree in a relevant subject.
• Fluent/native English.
• Strong customer focus.
• Excellent communication and collaboration skills.
• Ability to work independently and in a team.
• Ability to work in a fast-moving, high-accuracy environment.
• Willingness to identify opportunities for improvement.
• SAP and Salesforce knowledge considered a bonus.

Responsabilidades

• Act as main point of contact and order owner for customers within assigned portfolio.
• Manage order processing from placement to invoicing and follow-up.
• Ensure timely handling of customer complaints with regular follow-ups.
• Perform invoice adjustments/return of material per global guidelines.
• Lead or participate in CS process improvements and projects.

Conhecimentos

Customer service

English fluency

Microsoft 365

Team player

Fast-paced environment

Proactive improvements

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Syensqo is seeking a customer service professional in Lisbon to act as the main contact for an assigned portfolio, handling orders from placement to invoicing and ensuring timely resolution of complaints. The role requires 2 years in a similar position, a Bachelor’s degree, and strong communication skills in English.

The role offers a hybrid work model in Lisbon with health insurance, extended parental leave, and a training platform to support employee growth.