Customer Service Representative NAM (Late Shift)

Syensqo; Lisboa; Híbrido; EUR 24 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

16 weeks maternity/paternity leave and

Co-parenting leave

Resumo da oferta

Syensqo is seeking a customer service professional in Lisbon to act as the main contact for an assigned portfolio, handling orders from placement to invoicing and ensuring timely resolution of complaints. The role requires 2 years in a similar position, a Bachelor’s degree, and strong communication skills in English.

The role offers a hybrid work model in Lisbon with health insurance, extended parental leave, and a training platform to support employee growth.

Qualificações

• 2 years of experience in a similar role.
• Bachelor's degree in a relevant subject.
• Fluent/native English.
• Strong customer focus.
• Excellent communication and collaboration skills.
• Ability to work independently and in a team.
• Ability to work in a fast-moving, high-accuracy environment.
• Willingness to identify opportunities for improvement.
• SAP and Salesforce knowledge considered a bonus.

Responsabilidades

• Act as main point of contact and order owner for customers within assigned portfolio.
• Manage order processing from placement to invoicing and follow-up.
• Ensure timely handling of customer complaints with regular follow-ups.
• Perform invoice adjustments/return of material per global guidelines.
• Lead or participate in CS process improvements and projects.

Conhecimentos

Customer service

English fluency

Microsoft 365

Team player

Fast-paced environment

Proactive improvements

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for:

Strong Customer Service focused professional, dedicated to help internal and external customers by addressing their needs and exceeding their expectations. The Customer Service Representative acts to serve as a liaison between customers and other internal functions and translates customer requirements into internal actions

We count on you to:

• Act as a main point of contact and “order owner” for customers within assigned portfolio
• Manage effective and accurate order processing from order placement to invoicing and follow-up
• Ensure customer complaints are handled timely, regular follow ups provided to customer, work on reducing number of complaints, support complaint cycle close within target dates
• Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals
• Proactively identify and implement improvements within CS processes, lead or participate in different projects if required

You will bring:

• 2 years experience in a similar role
• Bachelor's degree in a relevant subject
• Fluent/Native English
• Strong customer focus
• Excellent communication and collaboration skills
• Ability to work independently and within a team (team player mindset)
• Ability to work in a fast moving, business intense environment, at high accuracy and speed
• Willingness to act proactively and identify opportunities for improvement
• Microsoft 365 proficiency
• SAP and SalesForce knowledge considered a bonus

You will get:

• The Portuguese annual base salary range reasonably expected to be paid for this new hire is: 23,970.00€ to 27,500.00€. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range.
• Health insurance
• 16 weeks of maternity/paternity and co-parenting leave
• Training Platform for all employees
• Free Well-Being sessions (physical and psychological)

Additional information:

• Location: Lisbon, Portugal
• Hybrid working model: at least twice a week onsite
• Fixed term contract with possibility of renovating into a permanent contract
• Late Shift: from 2.00PM to 11.00PM (On office days, leave time is flexible so as to accommodate for safe commute home to complete work shift.)

About Us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.